Refund policy

Shipping and Return Policy
JCAVES

Thank you for choosing JCAVES for your personal care needs. We take great pride in our commitment to delivering high-quality products, and your satisfaction is of utmost importance to us. This policy outlines our shipping and returns procedures to ensure a smooth and hassle-free experience for our valued customers.

Shipping
Shipping Methods: We offer several shipping options to suit your preferences and requirements. You can select your preferred shipping method during the checkout process.

Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email once your order is on its way.

Delivery Time: Delivery times may vary depending on your location and the shipping method selected. You can see estimated times during the checkout process.

Shipping Costs: Shipping costs will be calculated based on the shipping method chosen and the destination address. You will see the total cost before finalizing your order.

Tracking: Once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your shipment in real time.

Returns
At JCAVES, we understand that sometimes circumstances may require a return. Our goal is to handle returns with the utmost care and ensure your satisfaction. Please review our return policy below:

15-Day Return Policy: You have 15 days from the delivery date to request the return of any unused and undamaged product. To initiate the return process, please contact us at mayorista@jcavescompany.com

Defective Products: In the unfortunate event that you receive a defective product, please contact us as soon as possible at mayorista@jcavescompany.com. We will guide you through the return process, provided your request meets the established terms and conditions.

Return Conditions:

The product must be unused and undamaged.

All original packaging, including tags and labels, must be intact.

The product must be returned within 15 days of the delivery date.

Return Shipping Costs: The customer will be responsible for return shipping costs. We recommend using a reliable, trackable courier service to ensure proper return of the product.

Restocking Fee: If the returned item shows signs of use, a 20% restocking fee will be applied in addition to shipping costs. This measure helps us guarantee high-quality, unused products for all our customers.

Contact Us
Your satisfaction is our priority. If you have any questions or concerns about our shipping and returns policy, please do not hesitate to contact us at mayorista@jcavescompany.com . We appreciate your business and are here to provide you with the best service possible.

Thank you for choosing JCAVES!
We are confident we will continue to be your best choice for high-quality personal care products.